REFUND POLICY

Effective Date: 01-11-2025

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

• Wrong product delivered
• Damaged or defective product received
• Missing items in the order
• Product not matching the description

A valid **parcel opening video** is mandatory to claim a refund.

2. Non-Refundable Items

Refunds are not applicable for:

• Change of mind after delivery
• Physical damage caused by the customer
• Products without proper unboxing video
• Clearance or discounted items (non-returnable)

3. Refund Process

Once your claim is approved, refund will be processed to your original payment method within **3–7 business days**.

4. COD Orders

Refunds for COD orders will be issued to the customer's bank account or UPI ID. Bank/UPI details must be shared clearly.

5. Delayed or Missing Refunds

If you haven’t received your refund after 7 business days, please contact your bank or payment provider. You may also contact our support team for assistance.

6. How to Apply for a Refund

Please provide the following:

• Order ID
• Issue description
• Images/videos of the product
• Parcel opening video